FAQ

• GENERAL 

Q. What services do you offer?

We provide three primary services to support leaders and teams through change:

• Change Management Consulting: Strategic guidance for planning, implementing, and sustaining organizational change. We primarily focus on SAP S/4HANA implementations.
• Executive Coaching: Personalised coaching for individuals and teams to develop resilience, leadership capacity, and adaptability.
• Training & Facilitation: Interactive workshops and training programs to build internal capabilities and foster a change-ready culture.

 

Q. Who can benefit from your services?

Our services are ideal for executives, middle managers, transformation teams, and organizations undergoing SAP S/4 HANA implementations. Whether you need strategic guidance, leadership development, or skills training, we tailor our approach to your unique organisational needs. Typically, our clients are CXOs (CIO/CTO, CHRO), Head of PMO, and Head of Digital Transformation.

Q: What is your approach to managing large-scale business transformations?

Our approach is collaborative, as we co-create the transformation plan with our clients to ensure it aligns with their unique context and culture. We empower internal leaders to take the lead, with our support scaling based on their needs and preferences. This approach instils a sense of confidence and control in our clients. Clients who see value in deeper involvement can engage me more extensively. The complexity of the transformation shapes key decisions, such as the size and structure of the change team, the roles of process owners and subject matter experts, and the adoption metrics we use to track progress and impact.

 

Q. How do your consulting, coaching and training services work together?

Consulting provides the strategic roadmap; coaching develops leaders’ and teams’ adaptive skills; training embeds practical capabilities. Together, these services create a holistic approach to successfully managing change, making you feel equipped and prepared for the challenges ahead.

Q. How is the free discovery session structured, and what should I expect from it?

The free discovery session is a 20-minute conversation designed to help us get to know each other. During this meeting, you’ll be able to share your business goals or challenges, ask questions about my approach, and explore whether there’s a good fit for a consulting or coaching engagement. It’s a no-pressure way to assess alignment before committing to the next steps. You can book it via this link

 

• CONSULTING 

Q. How does your consulting work support organisational change?

We diagnose readiness, identify resistance points, and design a strategic change management approach grounded in frameworks such as Prosci’s ADKAR, Kotter’s, the SAP Activate, and other change management methodologies. We support leaders and teams through every phase of the change cycle to ensure successful adoption and sustainability.

 

Q. What value can business consulting bring to my company? 

Working with a consultant can help minimise disruption during change, boost overall business performance, drive the adoption of new behaviours, and foster a more productive and positive work environment.

 

Q. Which business problems do you typically help clients solve?

We focus on the people side of business transformation, meaning accelerating the pace of change by minimising resistance and increasing adoption. This includes leading change initiatives, developing workforce capabilities, reducing resistance and disruption, and managing associated risks. Our work helps clients align their people strategies with business goals to ensure lasting impact.

 

Q. How long is your consulting assignment for?

It depends on the client’s requirements. It can be a short-term project lasting a few months,  or when the change initiative is more complex, and the client requires more support, it can be a longer-term engagement that may last a year or more.

 

Q. Do you work only in Italy and Europe, or also worldwide?

Although we are based in Milan (Italy),  we work with clients globally. In Italy and throughout Europe, we offer both in-person and virtual consulting, coaching, and training services. For clients outside Europe, we primarily work remotely; however, in-person engagements can be arranged when necessary.

 

Q. What types of training do you provide?

We deliver engaging workshops – either onsite or virtual – on topics such as leading change, communicating effectively during transformation, coaching for leaders, managing resistance, and emotional intelligence, all tailored to your organisational context.

 

Q. What does a fractional consulting engagement typically involve?

Fractional consulting offers senior-level expertise tailored to the client’s needs without requiring a full-time commitment. Clients typically engage us for 1 to 4 days per week, depending on the complexity of their initiative. Our involvement may include providing weekly status updates to the project sponsor, leading or supporting team meetings, and collaborating with subject matter experts or process owners to ensure human capital initiatives remain on track. Through an initial discussion, we help clients determine the right level of support. In some cases, we deliver tangible outputs; in others, we serve in an advisory role, offering strategic guidance as needed.

 

Q. What experience and qualifications do you have when it comes to change management?

Throughout her over 20-year international career, Isabella has worked with leaders from FTSE 100 companies, primarily in the Financial Services, Professional Services, FMCG, Pharma, and Manufacturing sectors. She supports executives in developing a change-ready organisation.  Isabella worked as an in-house change management leader and as an external consultant. Clients include Royal Bank of Scotland, Royal Bank of Canada, Lloyds Banking Group, and Bank of America Merryl Lynch. She is Prosci-certified and served as a Prosci Senior Certified Advanced Instructor for Prosci Europe. Isabella invests in ongoing professional development with leading institutions such as the University of Cambridge and IMD.

 

Q. How much do your consulting services cost?

Fees for consulting and coaching are customised for each engagement. They vary based on the nature of the work, the length of the engagement, and the level of support required, whether fractional, advisory, or more hands-on. Each fee structure is designed to reflect the client’s specific goals and circumstances.

 

• EXECUTIVE COACHING (INDIVIDUAL AND TEAM) 

Q.  What does executive coaching involve?

Our coaching focuses on developing leadership resilience, power skills, and strategic influence. We offer:

• Individual coaching: Confidential, goal-oriented sessions aimed at personal growth and confidence during change.
• Team coaching: Facilitated sessions to enhance alignment, trust, communication, and collaboration within teams leading or impacted by change.

 

Q. What is the duration of an individual executive coaching engagement?

Typically, it ranges from 6 to 12 months based on the client’s requirements. 

 

Q. What is the duration of a team coaching engagement?

Typically, it spans from 9 to 12 months based on the client’s requirements. 

 

Q. What qualifications do you have when it comes to executive coaching?

Isabella is an accredited executive coach by the EMCC (EIA Senior Practitioner level). It requires rigorous evidence of competencies, continuous development, supervision, and mentoring. She is certified at the highest levels, including The Leadership Circle, Genos EI, Profile XT, TKI Conflict Management, and Systemic Team Coaching. Isabella invests in ongoing professional development.

 

Q. How much does it cost?

Fees for consulting and coaching are customised for each engagement. They vary based on the nature of the work, the length of the engagement, and the level of support required, whether fractional, advisory, or more hands-on. Each fee structure is designed to reflect the client’s specific goals and circumstances.

 

ADDITIONAL INFORMATION

Q. Can I book you as a keynote speaker, panellist, or facilitator for presentations at my organisation’s conference?

Yes! We offer inspiring talks on topics like leading through change, building trust, transforming resistance into resilience, and fostering a coaching culture. Isabella’s presentations are suitable for leadership gatherings, conferences, and internal events, both in person and virtual.

 

Q. How can I get started or request more information?

Feel free to reach out to us directly through the contact form. We are happy to discuss your needs or schedule a consultation to explore how we can support your change initiatives.