When the programme looks on track, but adoption is not following
I help senior transformation leaders identify and fix the adoption, sponsorship and manager ownership risks their dashboards are not showing, before they damage the business case.
The system is delivered. The training is completed. The reporting is green.
But the organisation is not moving.
- People are not working differently
- Sponsors are not driving the change
- Managers are not reinforcing new behaviours
- Workarounds appear and go unreported
That gap is where programmes start to fail.
The sponsor is named and attends governance.
But there is limited visible ownership in the business. Messaging is inconsistent. Behaviour does not change.
The programme moves. The organisation doesn’t.
Resistance is visible, but not addressed directly.
The response is more communication, workshops or messaging. The underlying concerns remain.
Activity increases. Adoption does not.
Plans, toolkits and updates are delivered.
But ways of working do not shift. Parallel processes and workarounds appear.
Change is visible. Adoption is not.
Change is introduced once delivery is already underway.
By then, alignment gaps and resistance are harder to reverse.
The programme is live. The organisation is not ready.
These issues rarely appear clearly in programme reporting, but they determine whether the transformation lands or stalls.
I identify what is breaking the programme, and what to fix first
Not additional change delivery. Independent diagnosis and targeted intervention.
It is about identifying:
- where adoption is not happening
- where sponsor behaviour is not driving the business
- where stakeholder alignment exists in governance, but not in practice
- where the programme is moving, but the organisation is not
What they lack is a clear, independent view of what is actually happening, and what needs to move first.
That is the role I play.
This is where most programmes need an independent read.
Two ways to work with me
For organisations running transformation programmes, and for the senior leaders inside them.
Programme Adoption Risk Advisory
For ERP, digital, AI, post-merger, and operating model transformations where adoption risk may threaten the business case.
Explore advisory for organisationsPrivate Transformation Advisory
For senior leaders facing a live transformation decision, escalation, stakeholder issue, or difficult conversation.
Explore private advisoryProgramme Adoption Review
90-minute diagnostic on a live programme situation
A focused diagnostic to identify:
- where adoption is breaking down
- what is driving the gap
- which 3 to 5 issues matter most
- what needs to be addressed first
You leave with a clear view of the situation and a defined next step.
Featured case. SAP S/4HANA transformation | 12 countries | EMEA
A EUR 60M+ SAP S/4HANA programme across 12 countries was eight months from go-live, but adoption risk was rising fast. Resistance was high across the manager population, while the programme team had already delivered the expected communications, training, and readiness activity.
The issue was not a lack of activity. It was weak sponsorship, limited manager ownership, and no clear escalation path for the people risks already visible in the programme.
By refocusing the effort on leadership behaviour, sponsor visibility, and targeted adoption interventions, the programme reduced identified resistance by 47% within six months.
Typical situations
- The programme is on track, but adoption is not following
- Sponsors are present, but not driving the change
- Stakeholders are aligned in meetings, not in behaviour
- The SI is delivering change, but nothing is shifting
- A go-live or board conversation is approaching
If something is not adding up, address it early
Most adoption and execution issues are easier to fix early.
The Programme Adoption Review gives you a clear read on what is happening before the gap becomes visible.